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DENGELI PUAN KARTI YAPISININ BANKACILIK SEKTÖRÜ IÇIN GENIŞLETILMESI

Yıl 2021, Cilt: 32 Sayı: 1, 127 - 146, 30.04.2021
https://doi.org/10.46465/endustrimuhendisligi.797129

Öz

Günümüz iş ortamında, rekabet avantajı şirketler için çok önemli bir konudur. Dengeli Puan Kartı (DPK), tanınan performans değerlendirme yöntemleri arasında öne çıkmıştır.DPK stratejileri eylemlere dönüştürdüğünden, sadece finansal göstergeleri değil aynı zamanda finansal olmayan göstergeleri de kucaklar. Dört perspektif içeren mevcut BSC, bankalar için mevcut değildir. DPK şirketler için etkili bir araç olsa da dinamik değildir ve varyasyona duyarlı değildir. Yöntemin bu zayıflığı risk ve çevik bakış açıları eklenerek giderilebilir. Bu çalışmanın amacı, bankalar için genişletilmiş bir DPK yapısı önermektir. Risk ve çevik bakış açılarının DPK'nIn mevcut perspektifleri ile etkileşimini ve ilişkilerini sunmak için bulanık DEMATEL yöntemi kullanılmıştır. Bulanık DEMATEL sonuçları, riskin beş perspektifle en çok ilgili perspektif olduğunu göstermektedir.

Kaynakça

  • Aksakal, E. & Dağdeviren, M. (2010). ANP ve DEMATEL Yöntemleri İle Personel Seçimi Problemine Bütünleşik bir Yaklaşım. Gazi Üniv. Müh. Mim. Fak. Dergisi, 25 (4), 905-913,
  • Albright, T., Davis S. & Hibbets, A. (2001). Tri-Cities Community Bank:A Balanced Scorecard Case.Strategic Finance, 54-59
  • Aryanezhad, M.B., Njafi, E. & Farkoush, S.B. (2011). A BSC-DEA Approach To Measure The Relative Efficiency Of Service Industry: A Case Study Of Banking Sector. International Journal of Industrial Engineering Computations, 2, 273-282
  • Awino, Z.B. (2013). Top Management Team Diversity, Quality Decisions and Organizational Performance in the Service Industry. Journal of Management and Strategy, 4(1), 113-123
  • Baykaşoğlu, A., Kaplanoğlu, V., Durmuşoğlu, Z. & Şahin, C. (2013). Integrating Fuzzy DEMATEL and Fuzzy Hierarchical TOPSIS Methods for Truck Selection. Expert Systems with Applications. 40(3), 15, 899-907
  • Bernroider, E.W.N., Koch, S. & Stix, V. (2013). A Comprehensive Framework Approach using Content, Context, Process Views to Combine Methods from Operations Research for IT Assessments, Information Systems Management, 30,75-88
  • Besterfield, D.H., Besterfield, C., Besterfield, G.H. & Besterfield, M. (1995). Total quality management, New Jersey, Prentice Hall Inc.
  • Brewer, P.C., Albright, T. & Davis, S. (2004). Security Regional Bank: Implementing A Balanced Scorecard Using the Business Modeling Approach. The Journal of Corporate Accounting&Finance, 73-83
  • Chen, J. K. & Chen, S. (2010). Using a novel conjunctive MCDM approach based on DEMATEL, fuzzy ANP and TOPSIS as an innovation support system for Taiwanese higher education. Expert Systems with Applications, 37(3), 1981-1990
  • Chen, T.Y., Chen, C.B. & Peng, S.Y. (2008). Firm Operation Performance Analysis Using Data Envelopment Analysis and Balanced Scorecard: A Case Study of A Credit Cooperative Bank. International Journal of Productivity & Performance Management, 57(7), 523-539
  • Cheng, R.W., Chin, T.L. & Pei, T.H. (2011). Financial Service Sector Performance Measurement Model: AHP Sensitivity Analysis and Balanced Scorecard Approach. Service Industries Journal, 31(5), 695-711
  • Chu, T. C. & Lin, Y. (2009). An extension to Fuzzy MCDM. Computers and Mathematics with Applications, 57(12), 445-454
  • Coussement, K. & Poel, D.V.D. (2008). Integrating the voice of customers through call center emails into a decision support system for churn prediction. Information & Management, 45, 164-174
  • Currie, W.L. (2003). A knowledge-base risk assessment framework for evaluating web-based application outsourcing projects. International Journal of Project Management,21(3), 207-217
  • Çetin, C. & Karabay, M.E. (2010). An Empirical Investigation Through the Efficient Usage of Knowledge In Turkish Banking Sector. Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 12/2, 27-56
  • Ebrahimi, M., Hassanzadeh, A., Elahi, S. &Ebrahimi, M. (2013). The Relationship between Information Systems Strategic Management Based on Balanced Scorecard and Information Systems Performance. International Journal of Business Administration, 4(4), 35-49
  • Epstein, M.J. & Wisner, P.S. (2001). Using a Balanced Scorecard to Implement Sustainability. Environmental Quality Management, 11(2), 1–10
  • Gabus, A. & Fontela E. (1972). World Problems an Invitation To Further Thought Within The Framework of DEMATEL, Switzerland Geneva: Battelle Geneva Research Centre
  • Glykas, M. (2013). Fuzzy cognitive strategic maps in business process performance measurement. Expert Systems with Applications, 40(1), 1–14
  • Gökçe, B. & Taşgetiren, S. (2009). Design of Experiment for Quality, Electronic Journal of Machine Technologies. 6(1), 71-83
  • Grembergen, W.V. & De Haes, S. (2005). Measuring and Improving Information Technology Governance Through the Balanced Scorecard. Information Systems Control Journal, 2(6), 46-49
  • Herrera, F., Herrera-Viedma, E. & Martinez, L. (2000). A fusion approach for managing multi-granularity linguistic term sets in decision making. Fuzzy Sets and Systems, 114 (1), 43-58
  • Hinkelmann, K. & Kempthorne, O. (2005). Design and Analysis of Experiments, Advanced Experimental Design, A John Wiley&Sons, Inc., Publication, Volume 2, New Jersey
  • Hung, K. C., Julian, P., Chien, T. & Jin, W. T. (2010). A decision support system for engineering design based on an enhanced fuzzy MCDM approach. Expert Systems with Applications, 37(1), 202-213
  • Jassbi, J., Mohamadnejad, F. & Nasrollahzadeh, H. (2011). A Fuzzy DEMATEL framework for modeling cause and effect relationships of strategy map. Expert Systems with Applications, 38(5), 5967–5973
  • Jeng, D.J-F. & Tseng, G-H. (2012). Social influence on the use of Clinical Decision Support Systems: Revisitingthe Unified Theory of Acceptance and Use of Technology by the fuzzy DEMATEL technique. Computers & Industrial Engineering, 62, 819-828
  • Jin, Z., Deng, F., Li, H. & Skitmore, M. (2013). Practical Framework for Measuring Performance of International Construction Firms. Journal of Construction Engineering and Management, 139, 1154-1167
  • Kannan, D., Jafarian, A., Khamene, H.A. & Olfat, L. (2013). Competitive performance improvement by operational budget allocation using ANFIS and fuzzy quality function deployment: a case study. The International Journal of Advanced Manufacturing Technology, 68, 849–862
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  • Kaplan, R.S. & Norton, D.P. (2001). The Strategy-Focused Organization:How Balanced Scorecard Companies Thrive In The New Business Environment, Harvard Business Review School Press, Boston, MA
  • Knouse, S.B. & Stewart, J.B. (2003). Hard Measures That Support the Business Case For Diversity: A Balanced Scorecard Approach. The Diversity Factor, 11(4), 5-10
  • Krumwiede, K.R., Swain, M.R., Thornock, T.A. & Eggett, D.L. (2013). The effects of task outcome feedback and broad domain evaluation experience on the use of unique scorecard measures, Advances in Accounting, Incorporating Advances in International Accounting
  • Kulak, O. & Kahraman, C. (2005). Fuzzy Multi-Attribute Selection Among Transportation Companies Using Axiomatic Design and Analytic Hierarchy Process. Information Sciences, 170, 191-210
  • Lazic´, Z.R. (2004). Design of Experiments in Chemical Engineering A Practical Guide, WILEY-VCH,157-165
  • Leckson-Leckey, G.T.Y., Osei, K.A. & Harvey, S.K. (2011). Investments in Information Technology (IT) and Bank Business Performance In Ghana. International Journal of Economics and Finance, 3(2), 133-142
  • Lee, S., Park, S.B. & Lim, G.G. (2013). Using Balanced Scorecards for the Evaluation of “Software-as-a-service. Information&Management 50(7),553–561
  • Lini R.J. (2013). Using fuzzy DEMATEL to evaluate the green supply chain management practices. Journal of Cleaner Production, 40, 32-39
  • Lindblom, T. & Von Koch, C. (2002). Cross-Border Bank Mergers and Acquisitions in The EU. The Service Industries Journal, 22(4), 41-72
  • Littler, K., Aisthorpe, P., Hudson, R. & Keasey, K. (2000). A New Approach to Linking Strategy Formulation and Strategy Implementation: An Example from The UK Banking Sector. International Journal of Information Management, 20, 411-428
  • Liu, H.T. (2009). The Extension of Fuzzy QFD: From Product Planning to Part Deployment. Department of Industrial Engineering and Management. Expert Systems with Applications, 1(1), 1-57
  • Lunani, M., Nair, V.N. & Wasserman, G.S. (1997). Graphical methods for robust design with dynamic characteristics. Journal of Quality Technology, 29, 327-338
  • Malekly, H., Mousavi, S.M. & Hashemi, H. (2010). A fuzzy integrated methodology for evaluating conceptual bridge design. Expert Systems with Applications, 37, 4910–4920
  • Maria, E.,Wijaya, L.S. & Fibriani, C. (2013). Evaluation of Implementation on Information and Communication Technology In Higher Education Institutions In Indonesia Using The IT Balanced Scorecard (Case Study: Satya Wacana Christian University, Salatiga). Journal of Arts, Science&Commerce, 4(3(1)), 49-57
  • Mathrani ,S. & Mathrani, A. (2013). Utilizing enterprise systems for managing enterprise risks. Computers in Industry, 64, 476-483
  • Mohaghar, A., Fathi, M.R., Zarchi, M.K. & Omidian, A. (2012). A Combined VIKOR–Fuzzy AHP Approach to Marketing Strategy Selection. Business Management and Strategy, 3(1), 13-27
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EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY

Yıl 2021, Cilt: 32 Sayı: 1, 127 - 146, 30.04.2021
https://doi.org/10.46465/endustrimuhendisligi.797129

Öz

In today’s business environment, competitive advantage is a crucial issue for companies. The Balanced Scorecard (BSC) has become prominent within recognized performance appraisal methods. Since the BSC transforms strategies to the actions, it embraces not only financial indicators but also non-financial indicators. Existing BSC containing four perspectives are not available for banks. Although the BSC is effective tool for companies, it is not dynamic and it is not sensitive to the variation. This weakness of the method could be eliminated by adding risk and agile perspectives. The aim of this study is to propose an expanded BSC structure for banks. In order to present interaction and relations of risk and agile perspectives with existing perspectives of BSC, fuzzy DEMATEL method is used. The fuzzy DEMATEL results indicate that risk is the most involved perspective with five perspective

Kaynakça

  • Aksakal, E. & Dağdeviren, M. (2010). ANP ve DEMATEL Yöntemleri İle Personel Seçimi Problemine Bütünleşik bir Yaklaşım. Gazi Üniv. Müh. Mim. Fak. Dergisi, 25 (4), 905-913,
  • Albright, T., Davis S. & Hibbets, A. (2001). Tri-Cities Community Bank:A Balanced Scorecard Case.Strategic Finance, 54-59
  • Aryanezhad, M.B., Njafi, E. & Farkoush, S.B. (2011). A BSC-DEA Approach To Measure The Relative Efficiency Of Service Industry: A Case Study Of Banking Sector. International Journal of Industrial Engineering Computations, 2, 273-282
  • Awino, Z.B. (2013). Top Management Team Diversity, Quality Decisions and Organizational Performance in the Service Industry. Journal of Management and Strategy, 4(1), 113-123
  • Baykaşoğlu, A., Kaplanoğlu, V., Durmuşoğlu, Z. & Şahin, C. (2013). Integrating Fuzzy DEMATEL and Fuzzy Hierarchical TOPSIS Methods for Truck Selection. Expert Systems with Applications. 40(3), 15, 899-907
  • Bernroider, E.W.N., Koch, S. & Stix, V. (2013). A Comprehensive Framework Approach using Content, Context, Process Views to Combine Methods from Operations Research for IT Assessments, Information Systems Management, 30,75-88
  • Besterfield, D.H., Besterfield, C., Besterfield, G.H. & Besterfield, M. (1995). Total quality management, New Jersey, Prentice Hall Inc.
  • Brewer, P.C., Albright, T. & Davis, S. (2004). Security Regional Bank: Implementing A Balanced Scorecard Using the Business Modeling Approach. The Journal of Corporate Accounting&Finance, 73-83
  • Chen, J. K. & Chen, S. (2010). Using a novel conjunctive MCDM approach based on DEMATEL, fuzzy ANP and TOPSIS as an innovation support system for Taiwanese higher education. Expert Systems with Applications, 37(3), 1981-1990
  • Chen, T.Y., Chen, C.B. & Peng, S.Y. (2008). Firm Operation Performance Analysis Using Data Envelopment Analysis and Balanced Scorecard: A Case Study of A Credit Cooperative Bank. International Journal of Productivity & Performance Management, 57(7), 523-539
  • Cheng, R.W., Chin, T.L. & Pei, T.H. (2011). Financial Service Sector Performance Measurement Model: AHP Sensitivity Analysis and Balanced Scorecard Approach. Service Industries Journal, 31(5), 695-711
  • Chu, T. C. & Lin, Y. (2009). An extension to Fuzzy MCDM. Computers and Mathematics with Applications, 57(12), 445-454
  • Coussement, K. & Poel, D.V.D. (2008). Integrating the voice of customers through call center emails into a decision support system for churn prediction. Information & Management, 45, 164-174
  • Currie, W.L. (2003). A knowledge-base risk assessment framework for evaluating web-based application outsourcing projects. International Journal of Project Management,21(3), 207-217
  • Çetin, C. & Karabay, M.E. (2010). An Empirical Investigation Through the Efficient Usage of Knowledge In Turkish Banking Sector. Gazi Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 12/2, 27-56
  • Ebrahimi, M., Hassanzadeh, A., Elahi, S. &Ebrahimi, M. (2013). The Relationship between Information Systems Strategic Management Based on Balanced Scorecard and Information Systems Performance. International Journal of Business Administration, 4(4), 35-49
  • Epstein, M.J. & Wisner, P.S. (2001). Using a Balanced Scorecard to Implement Sustainability. Environmental Quality Management, 11(2), 1–10
  • Gabus, A. & Fontela E. (1972). World Problems an Invitation To Further Thought Within The Framework of DEMATEL, Switzerland Geneva: Battelle Geneva Research Centre
  • Glykas, M. (2013). Fuzzy cognitive strategic maps in business process performance measurement. Expert Systems with Applications, 40(1), 1–14
  • Gökçe, B. & Taşgetiren, S. (2009). Design of Experiment for Quality, Electronic Journal of Machine Technologies. 6(1), 71-83
  • Grembergen, W.V. & De Haes, S. (2005). Measuring and Improving Information Technology Governance Through the Balanced Scorecard. Information Systems Control Journal, 2(6), 46-49
  • Herrera, F., Herrera-Viedma, E. & Martinez, L. (2000). A fusion approach for managing multi-granularity linguistic term sets in decision making. Fuzzy Sets and Systems, 114 (1), 43-58
  • Hinkelmann, K. & Kempthorne, O. (2005). Design and Analysis of Experiments, Advanced Experimental Design, A John Wiley&Sons, Inc., Publication, Volume 2, New Jersey
  • Hung, K. C., Julian, P., Chien, T. & Jin, W. T. (2010). A decision support system for engineering design based on an enhanced fuzzy MCDM approach. Expert Systems with Applications, 37(1), 202-213
  • Jassbi, J., Mohamadnejad, F. & Nasrollahzadeh, H. (2011). A Fuzzy DEMATEL framework for modeling cause and effect relationships of strategy map. Expert Systems with Applications, 38(5), 5967–5973
  • Jeng, D.J-F. & Tseng, G-H. (2012). Social influence on the use of Clinical Decision Support Systems: Revisitingthe Unified Theory of Acceptance and Use of Technology by the fuzzy DEMATEL technique. Computers & Industrial Engineering, 62, 819-828
  • Jin, Z., Deng, F., Li, H. & Skitmore, M. (2013). Practical Framework for Measuring Performance of International Construction Firms. Journal of Construction Engineering and Management, 139, 1154-1167
  • Kannan, D., Jafarian, A., Khamene, H.A. & Olfat, L. (2013). Competitive performance improvement by operational budget allocation using ANFIS and fuzzy quality function deployment: a case study. The International Journal of Advanced Manufacturing Technology, 68, 849–862
  • Kaplan, R.S. & Norton, D.P. (1992). The Balanced Scorecard-Measures That Drive Performance. Harvard Business Review, 70(1), 61-66
  • Kaplan, R.S. & Norton, D.P. (2004). Strategy Maps:Converting Intangible Assets Into Tangible Outcomes, Harvard Business School Press, Boston, MA
  • Kaplan, R.S. & Norton, D.P. (2001). The Strategy-Focused Organization:How Balanced Scorecard Companies Thrive In The New Business Environment, Harvard Business Review School Press, Boston, MA
  • Knouse, S.B. & Stewart, J.B. (2003). Hard Measures That Support the Business Case For Diversity: A Balanced Scorecard Approach. The Diversity Factor, 11(4), 5-10
  • Krumwiede, K.R., Swain, M.R., Thornock, T.A. & Eggett, D.L. (2013). The effects of task outcome feedback and broad domain evaluation experience on the use of unique scorecard measures, Advances in Accounting, Incorporating Advances in International Accounting
  • Kulak, O. & Kahraman, C. (2005). Fuzzy Multi-Attribute Selection Among Transportation Companies Using Axiomatic Design and Analytic Hierarchy Process. Information Sciences, 170, 191-210
  • Lazic´, Z.R. (2004). Design of Experiments in Chemical Engineering A Practical Guide, WILEY-VCH,157-165
  • Leckson-Leckey, G.T.Y., Osei, K.A. & Harvey, S.K. (2011). Investments in Information Technology (IT) and Bank Business Performance In Ghana. International Journal of Economics and Finance, 3(2), 133-142
  • Lee, S., Park, S.B. & Lim, G.G. (2013). Using Balanced Scorecards for the Evaluation of “Software-as-a-service. Information&Management 50(7),553–561
  • Lini R.J. (2013). Using fuzzy DEMATEL to evaluate the green supply chain management practices. Journal of Cleaner Production, 40, 32-39
  • Lindblom, T. & Von Koch, C. (2002). Cross-Border Bank Mergers and Acquisitions in The EU. The Service Industries Journal, 22(4), 41-72
  • Littler, K., Aisthorpe, P., Hudson, R. & Keasey, K. (2000). A New Approach to Linking Strategy Formulation and Strategy Implementation: An Example from The UK Banking Sector. International Journal of Information Management, 20, 411-428
  • Liu, H.T. (2009). The Extension of Fuzzy QFD: From Product Planning to Part Deployment. Department of Industrial Engineering and Management. Expert Systems with Applications, 1(1), 1-57
  • Lunani, M., Nair, V.N. & Wasserman, G.S. (1997). Graphical methods for robust design with dynamic characteristics. Journal of Quality Technology, 29, 327-338
  • Malekly, H., Mousavi, S.M. & Hashemi, H. (2010). A fuzzy integrated methodology for evaluating conceptual bridge design. Expert Systems with Applications, 37, 4910–4920
  • Maria, E.,Wijaya, L.S. & Fibriani, C. (2013). Evaluation of Implementation on Information and Communication Technology In Higher Education Institutions In Indonesia Using The IT Balanced Scorecard (Case Study: Satya Wacana Christian University, Salatiga). Journal of Arts, Science&Commerce, 4(3(1)), 49-57
  • Mathrani ,S. & Mathrani, A. (2013). Utilizing enterprise systems for managing enterprise risks. Computers in Industry, 64, 476-483
  • Mohaghar, A., Fathi, M.R., Zarchi, M.K. & Omidian, A. (2012). A Combined VIKOR–Fuzzy AHP Approach to Marketing Strategy Selection. Business Management and Strategy, 3(1), 13-27
  • Montgomery, D.C. (2001). Design and Analysis of Experiments, 5th Ed. John Wiley&Sons, Inc.Arizona
  • Möller, A. & Schaltegger, S. (2005). The Sustainability Balanced Scorecard as a Framework for Eco-efficiency Analysis. Journal of Industrial Ecology, 9(4), 73-83
  • Nikolaou, I.E. & Tsalis, T.A. (2013). Development of a sustainable balanced scorecard framework. Ecological Indicators, 34,76-86
  • Nist, T. J. (1996) For best service, match needs to bank’s delivery process. Corporate Cashflow, 17(7), 30-32
  • Opricovic, S. & Tzeng, G. H. (2003). Defuzzification within a multicriteria decision model. International Journal of Uncertainty. Fuzziness and Knowledge-Based Systems, 11(5), 635–652
  • Opricovic, S. & Tzeng, G.H. (2004). Compromise solution by MCDM methods: a comparative analysis of VIKOR and TOPSIS. European Journal of Operational Research, 156 (2), 445-455
  • Öztürk, O. (2009). Türkiye Karayollarında, Trafik Kazalarının Nedeni ve Bu Kazaların Analizi, Gazi Üniversitesi Fen Bilimleri Enstitüsü, Yüksek Lisans Tezi, Ankara
  • Pettus, M.L. (2006). Utilizing Capabilities to Increase Stakeholder Wealth: A Balanced Scorecard Approach. Competition Forum, 4(1), 159-164
  • Rajab-Baigy, M., Foruzandeh, L. Mortazavi, M. &d Bigdeli, A. (2011). Strategy Map Creation Using A Balanced Scorecard Model Case Study: Central Bank of Iran. European Journal of Economics, Finance and Administrative Sciences, 36, 60-74
  • Renko F. & Pecotich A. (2001). The Balanced Scorecard as A Possible Key for Improvement Of Business Strategy: An Empirical Case From Croatian Banking Industry. Conference Proceedings:2001 International Conference Enterprise in Transition, 871-884
  • Shaik, M.N. & Abdul-Kader, W. (2013). Transportation in reverse logistics enterprise: a comprehensive performance measurement methodology. Production Planning & Control, 24(6), 495–510
  • Shieh, J.I., Wub, H.H. & Huang, K.K. (2010). A DEMATEL method in identifying key success factors of hospital service quality. Knowledge-Based Systems, 23, 277-282
  • Shih, K.H., Lin, C.W. & Lin, B. (2011). Assessing the Quality Gap of Intellectual Capital In Banks. Total Quality Management, 22(3), 289-303.
  • Thompson, K.R. & Mathys, N.J. (2013). It’s Time to Add the Employee Dimension to the Balanced Scorecard. Organizational Dynamics, 42, 135-144
  • Titko, J. & Lace, N. (2010). Customer Satisfaction and Loyalty in Latvian Retail Banking. Economics and Management, 15, 1031-1038
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  • Tsang, A.H.C. (1998). A Strategic Approach to Managing Maintenance Performance. Journal of Quality in Maintenance Engineering, 4(2), 87-94
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  • Tugwell, J., Bye, B. & Hatrick, K. (1996). Using the Balanced Scorecard. Harvard Business Review, 172
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  • Vola, P., Broccardo, L. & Truant, E. (2009). Performance Measurement Under Balanced Scorecard:The Case Study Of A Co-Operative Credit Bank In Piedmont. Economia Aziendale Online 2000 Web, 131-152
  • Wang, R. & Chuu, S. (2004). Group decision-making using a fuzzy linguistic approach for evaluating the flexibility in a manufacturing system. European Journal of Operational Research, 154 (3), 563-572
  • Warfield, J.N. (1976). Societal Systems, Planning, Policy and Complexity, John Wiley and Sons, New York
  • Wu, J. &d Haasis, H-D. (2013). Converting knowledge into sustainability performance of freight villages. Logistics Research, 6, 63-88
  • Wu, D. & Olson, D.L. (2008). Supply chain risk, simulation and vendor selection. International Journal of Production Economics, 114(2) 646–655
  • Wu, H.Y., Tzeng, G.H. & Chen, Y.H. (2009). A fuzzy MCDM approach for evaluating banking performance based on Balanced Scorecard. Expert Systems with Applications, 36(6), 10135–10147
  • Wu, H.Y. (2012). Constructing a strategy map for banking institutions with key performance indicators of the balanced scorecard. Evaluation and Program Planning, 35, 303-320
  • Wu, W.W. & Lee, Y.T. (2007). Developing Global Managers’ Competencies Using the Fuzzy DEMATEL Method. Expert Systems with Applications, 32, 499-507
  • Wu, C.R., Lin, C.T. & Tsai, P.H. (2010). Evaluating Business Performance of Wealth Management Banks. European Journal of Operational Research, 207(2), 971-979
  • Yang, Y.P.O., Shieh, H.M., Leu, J.D. & Tzeng, G.H. (2008). A Novel Hybrid MCDM Model Combined with DEMATEL and ANP with Applications. International Journal of Operations Research, 5(3), 160-168
  • Yea, L. & Seal, W. (2008). The Balanced Scorecard. Financial Management, 1-2
  • Yu, V.F. & Hu, K.J. (2010). An integrated fuzzy multi-criteria approach for the performance evaluation of multiple manufacturing plants. Computers & Industrial Engineering, 58, 269-277
  • Zadeh, Z.A. (1965). Fuzzy sets. Information and Control, 8(3), 338-353
  • Zeng, K. & Luo, X. (2013). The balanced scorecard in China: Does it work? Business Horizons, 56, 611-620
Toplam 80 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Endüstri Mühendisliği
Bölüm Araştırma Makaleleri
Yazarlar

Gulsen Akman 0000-0002-5696-2423

Hakan Turan 0000-0002-8634-3084

Yayımlanma Tarihi 30 Nisan 2021
Kabul Tarihi 2 Mart 2021
Yayımlandığı Sayı Yıl 2021 Cilt: 32 Sayı: 1

Kaynak Göster

APA Akman, G., & Turan, H. (2021). EXTENSION OF THE BALANCED SCORECARD STRUCTURE FOR BANKING INDUSTRY. Endüstri Mühendisliği, 32(1), 127-146. https://doi.org/10.46465/endustrimuhendisligi.797129

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