Research Article
Otel Tesis Yönetiminde Hatalı Renovasyon Uygulaması Üzerine Bir İnceleme: Adıyaman Grand Isias Otel (GIO) Örneği
Abstract
Otellerde tesis yönetimi yaklaşımı, organizasyonlar arasında farklılıklar göstermektedir. Turizm konaklama tesislerinin tasarlanması, yapımı, işletilmesi ve renovasyonunda farklı konuların dikkate alınması gerekmektedir. 6/02/2023 tarihli deprem felaketi neticesinde güvenli binalar konusunda ne kadar hazırlıksız olduğumuz görülmüştür. İlk bakışta müşterileri üzerinde yeni olduğu algısı uyandıran Adıyaman GIO’deki can kayıpları, oteller açısından bu konuya dikkat çekmeyi öncelemektedir. Çalışmanın amacı renovasyona ihtiyacı olan ve daha çok malsahibi tarafından işletilmekte olan orta ölçekli otellerin proje yönetim sürecine öneri getirmek, önceliklerini tespit etmelerinde farkındalık oluşturmaktır. Çalışmanın yöntemi durum çalışmasıdır. Bu çalışma içerisinde literatür araştırmaları yoluyla otel tesis yönetimi aracı olarak renovasyonun öneminden bahsedilerek, GIO’deki yanlış uygulamalar, durum çalışması yapılarak incelenecektir. Otel ile ilgili bilgiler, otelin web sayfası üzerinden, internette yayınlanmış olan haberler taranarak ve dava sürecinde bilirkişi olarak görevli olan akademisyenlerin hazırlamış oldukları rapor incelenerek elde edilmiştir. Yapının ruhsat projelerine ulaşılamamış ve işletme sahibiyle görüşülememiş olması yapılan durum çalışmasını kısıtlamıştır. Daha çok malsahibi tarafından işletilmekte olan orta ölçekli otellerin renovasyon yönetiminde tesis yönetimi uzmanlığından faydalanılması önerisinde bulunulmuştur.
References
- ABTA (2017). Tourism Accommodation Health & Safety Technical Guide, Association of British Travel Agents, ABTA.
- Ahiskali, H. (2021). Betonarme Yapılarda Güçlendirme Yöntemlerinin TBDY’ye Göre İrdelenmesi, (Unpublished master thesis), T.C. Maltepe Üniversitesi, Lisansüstü Eğitim Enstitüsü, Yapı-Deprem Mühendisliği Anabilim Dalı, İstanbul.
- Atkin, B. & Brooks, A. (2000). Total Facilities Management, Hoboken, USA: Blackwell Science Ltd.
- Baltin, B. & Cole, J. (1995). Renovating to a target market. Lodging Hospitality, 51(8), 36-39.
- Barrett, P. & Baldry, D. (2009). Facilities management: Towards best practice., Hoboken, USA: John Wiley and Sons
- Basa, B. A. (2007). Conceptual and theoretical analysis of spatial transformations of buildings in the context of reuse as hotels. (Proficiency in Art Thesis) MSGSÜ Science. Inst. Department of Interior Architecture, Istanbul.
- Baum, C. & Wolchuck, S. (1992). Problem: losing market share? Solution: renovate. Hotels, 26(11), 94-104.
- Baum, C. (1993). The 6 basic features any business hotel must have. Hotels, November, 52-6.
- Bogdan, R. C. & Biklen, S. K. (1998). Qualitative Research for Education: An İntroduction to Theory and Methods. Boston: Allyn and Bacon.
- Bruns, R. (1996). Coming back: better than ever. Lodging, March, 23-25.
- Ceylan, E. N. & Tülbentçi, T. (2020). Facility operation and maintenance management model for small and medium-sized hotels in Turkey. International Journal of Advanced and Applied Sciences, 7(12), 1-18.
- Chipkin, H. (1997). Renovation rush, Hotel and Motel Management, 212 (2), 25-8.
- Conner, F. L. (1991). Preservation and rehabilitation: NYC hotels show the reasons why. Cornell Hotel and Restaurant Administration Quarterly, 32(4), 24-34.
- DBYBHY - Regulation on Buildings to be Built in Earthquake Zones. (2007, 03.06). Deprem Bölgelerinde Yapilacak Binalar Hakkinda Yönetmelik (2007; P:127 A:7.73), Ankara. Access Address (01.04.2023):https://www.resmigazete.gov.tr/eskiler/2007/03/20070306-3-1.pdf
- Dirgeme, E. N. (2005). Otellerde tesis işletme ve bakım yöntemi modeli, (Unpublished doctoral thesis), Yıldız Teknik Üniversitesi, Fen Bilimleri Enstitüsü, İstanbul, Turkey.
- EMU. (2023). Doğu Akdeniz Üniversitesi, İnşaat Mühendisliği Bölümü, Prof. Dr. Serhan Sensoy, Prof. Dr. Ozgur Eren, Prof. Dr. Umut Turker, Assoc. Dr. Eris Uygar and Assoc. Dr. Mehmet C. Genes, Adıyaman Grand Isias Otel Ön İnceleme Raporu; 16.02.2023 Access Address (15.05.2023): https://haberkibris.com/images2/2023_02/2023_02_16/Grand%20Isias%20Hotel%20On%20Rapor_2(1).pdf
- Erentürk, K. & Güven, Ö. F. (2018). Temel Kavram ve Uygulamaları ile Tesis Yönetimi [Facility Management with Basic Concepts and Applications]. Beta Yayınları.
- Fox, C. A. (1993). Work scheduling avoids revenue loss during renovations. Hotel & Motel Management, 208(19), 85-85.
- GIO. (2023). Grand Isias Otel. Access Address (15.05.2023): https://tr.hotels.com/ho2090877536/isias-otel- adiyaman-ad-yaman-turkiye/?pwaThumbnailDialog=thumbnail-gallery
- Hassanien, A. (2006). Exploring hotel renovation in large hotels: a multiple case study. Structural survey, 24(1), 41-64.
- Hassanien, A. (2007). An investigation of hotel property renovation: The external parties' view. Property management, 25(3), 209-224.
- Hassanien, A. & Baum, T. (2002). Hotel innovation through property renovation. International Journal of Hospitality & Tourism Administration, 3(4), 5-24.
- Hassanien, A. & Losekoot, E. (2002). The application of facilities management expertise to the hotel renovation process. Facilities, 20(7/8), 230-238.
- Hotel Association of Türkiye. (2023). TUROB Turkey General Statistics. Access Address (01.07.2023): https://www.turob.com/tr/bilgi-merkezi/istatistikler/2023/show/1116/mart-2023-yatirim-tesvik-bulteni
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- IFMA. (2023). What is facility management? Access Address (02.12.2023): https://www.ifma.org/about/what-is- f.m/
- Jefferies, E. J. (2000). A preliminary investigation into facilities management in hotels. (unpublished dissertation), University of Strathclyde, Glasgow.
- Lawson, F. R. (1995). Hotels and resorts: planning, design and refurbishment. Butterworth-Heinemann Ltd.
- Lynn, W. & Seldon, J. (1993). Like new but how?. Lodging, June, 54-7.
- MacDonald, J. (1995). A new look: A new tomorrow. Hotel & Motel Management, 10(6), 30-31.
- Mayring, P. (1996). Nitel Sosyal Araştırmaya Giriş (3. Baskı). A. Gümüş, (Çev.). Adana: Baki Kitapevi.
- Merriam, S. B. (1988). Case study research in education: A qualitative approach. Jossey-Bass.
- Narin, O. (2023). Industry actors discuss the transformation in tourism; Tourism Guncel, (30.11.2023). Access Address (10.12.2023):https://www.turizmguncel.com/haber/sektorun-aktorleri-turizmdeki-donusumu-tartisiyor
- Nehmer, J. C. (1991). The art of hotel renovation. Lodging Hospitality, 47(8), 22-4.
- News Kıbrıs International. (2023). Sivil Savunma Teşkilatı Başkanlığı’ndan açıklama. (08.02.2023) Access Address (01.04.2023): https://newskibris.com/sivil-savunma-teskilati-baskanligindan-aciklama/
- Paneri, M. R. & Wolff, H. J. (1994). Why should I renovate?. Lodging Hospitality, 50(12), 14-19.
- Penner, R. H., Adams, L., & Rutes, W. (2013). Hotel design, planning and development. Routledge.
- Ransley, J., & Ingram, H. (2001). What is “good” hotel design?. Facilities, 19(1/2), 79-87.
- Ruttes, W., Penner, R. H. & Adams, L. (2001). Hotel Design: Planning and Development,
- Butterworth – Heinmann, Oxford: Architectural Press.
- Stipanuk D. M. & Roffmann, H. (1996). Hospitality facilities management and design. Orlando, USA: Educational Institute of the American Hotel and Motel Association.
- Sullivan, D. (1994). On renovation and the bottom line. Lodging Hospitality, 50 (12), 29-30
- TBDY -Turkish Building Earthquake Regulation - (2018, 18.03). Official Gazette (Number: 30364) A:1. Ankara. Access Address (01.04.2023): https://www.mevzuat.gov.tr/mevzuat?MevzuatNo=24468&MevzuatTur=7&MevzuatTertip=5 https://www.resmigazete.gov.tr/eskiler/2018/03/20180318M1-2-1.pdf
- TDK. (2023). Türk Dil Kurumu: Renovasyon https://sozluk.gov.tr/
- TMMOB. (2023). Mimarlar Odası 6 subat 2023 depremi Tespit ve Değerlendirme Raporu (23.02.2023) http://www.tmmob.org.tr/sites/default/files/mo06022023depremtespit.pdf
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- Turkish Ministry of Culture and Tourism. (2023). TC. Kültür ve Turizm Bakanlığı Yatırım ve İşletmeler Genel Müdürlüğü, Turizm Yatırım ve İşletme (Bakanlık) Belgeli Tesis İstatistikleri. Access Address (01.07.2023): https://yigm.ktb.gov.tr/TR-201136/turizm-yatirim-ve-isletme-bakanlik-belgeli- tesis-istatistikleri.html
- Watkins, E. (1995). ``Don't just sit there... renovate!''. Lodging Hospitality, 51(4), 18-27.
- West, A. & Hughes, J. (1991). An evaluation of hotel design practice. The Service Industries Journal, 11 (3), 326- 380
- Yin, R. K. (2003). Case Study Research Design and Methods (3. Ed). London: Sage Publications.
An Investigation on Faulty Renovation Practice in Hotel Facility Management: Adıyaman Grand Isias Hotel (GIO) Example
Abstract
The facility management approach in hotels differs between organizations. Different issues need to be taken into account in the design, construction, operation and renovation of tourism accommodation facilities. As a result of the earthquake disaster that took place on February 6, 2023, it was seen how unprepared we were in terms of safe buildings. The loss of life at GIO in Adıyaman, which initially creates the perception that it is new to its customers, prioritizes drawing attention to this issue in terms of hotels. The aim of the study is to make suggestions to the project management process of medium-sized hotels that need renovation and are mostly operated by the owners, and to raise awareness in determining their priorities. The method of the study is case study. Within this study, the significance of renovation as a hotel facility management tool will be discussed through literature research, and the improper practices at GIO will be examined by conducting a case study. Information was obtained through the hotel's web page, by scanning the news published on the internet and by examining the report prepared by the academicians who were assigned as experts in the case process. The fact that the building's license projects could not be accessed and the business owner could not be contacted limited the case study. It has been suggested that facility management expertise should be used in the renovation management of medium-sized hotels, which are mostly managed by the owners.
Thanks
This article is dedicated to KKTC volleyball players who lost their lives in Adıyaman Isias Hotel on 06.02.2023 at 04:17. Interviews, observations, etc., which require an ethics committee decision are not included in this article. No document requiring special permission was used.
References
- ABTA (2017). Tourism Accommodation Health & Safety Technical Guide, Association of British Travel Agents, ABTA.
- Ahiskali, H. (2021). Betonarme Yapılarda Güçlendirme Yöntemlerinin TBDY’ye Göre İrdelenmesi, (Unpublished master thesis), T.C. Maltepe Üniversitesi, Lisansüstü Eğitim Enstitüsü, Yapı-Deprem Mühendisliği Anabilim Dalı, İstanbul.
- Atkin, B. & Brooks, A. (2000). Total Facilities Management, Hoboken, USA: Blackwell Science Ltd.
- Baltin, B. & Cole, J. (1995). Renovating to a target market. Lodging Hospitality, 51(8), 36-39.
- Barrett, P. & Baldry, D. (2009). Facilities management: Towards best practice., Hoboken, USA: John Wiley and Sons
- Basa, B. A. (2007). Conceptual and theoretical analysis of spatial transformations of buildings in the context of reuse as hotels. (Proficiency in Art Thesis) MSGSÜ Science. Inst. Department of Interior Architecture, Istanbul.
- Baum, C. & Wolchuck, S. (1992). Problem: losing market share? Solution: renovate. Hotels, 26(11), 94-104.
- Baum, C. (1993). The 6 basic features any business hotel must have. Hotels, November, 52-6.
- Bogdan, R. C. & Biklen, S. K. (1998). Qualitative Research for Education: An İntroduction to Theory and Methods. Boston: Allyn and Bacon.
- Bruns, R. (1996). Coming back: better than ever. Lodging, March, 23-25.
- Ceylan, E. N. & Tülbentçi, T. (2020). Facility operation and maintenance management model for small and medium-sized hotels in Turkey. International Journal of Advanced and Applied Sciences, 7(12), 1-18.
- Chipkin, H. (1997). Renovation rush, Hotel and Motel Management, 212 (2), 25-8.
- Conner, F. L. (1991). Preservation and rehabilitation: NYC hotels show the reasons why. Cornell Hotel and Restaurant Administration Quarterly, 32(4), 24-34.
- DBYBHY - Regulation on Buildings to be Built in Earthquake Zones. (2007, 03.06). Deprem Bölgelerinde Yapilacak Binalar Hakkinda Yönetmelik (2007; P:127 A:7.73), Ankara. Access Address (01.04.2023):https://www.resmigazete.gov.tr/eskiler/2007/03/20070306-3-1.pdf
- Dirgeme, E. N. (2005). Otellerde tesis işletme ve bakım yöntemi modeli, (Unpublished doctoral thesis), Yıldız Teknik Üniversitesi, Fen Bilimleri Enstitüsü, İstanbul, Turkey.
- EMU. (2023). Doğu Akdeniz Üniversitesi, İnşaat Mühendisliği Bölümü, Prof. Dr. Serhan Sensoy, Prof. Dr. Ozgur Eren, Prof. Dr. Umut Turker, Assoc. Dr. Eris Uygar and Assoc. Dr. Mehmet C. Genes, Adıyaman Grand Isias Otel Ön İnceleme Raporu; 16.02.2023 Access Address (15.05.2023): https://haberkibris.com/images2/2023_02/2023_02_16/Grand%20Isias%20Hotel%20On%20Rapor_2(1).pdf
- Erentürk, K. & Güven, Ö. F. (2018). Temel Kavram ve Uygulamaları ile Tesis Yönetimi [Facility Management with Basic Concepts and Applications]. Beta Yayınları.
- Fox, C. A. (1993). Work scheduling avoids revenue loss during renovations. Hotel & Motel Management, 208(19), 85-85.
- GIO. (2023). Grand Isias Otel. Access Address (15.05.2023): https://tr.hotels.com/ho2090877536/isias-otel- adiyaman-ad-yaman-turkiye/?pwaThumbnailDialog=thumbnail-gallery
- Hassanien, A. (2006). Exploring hotel renovation in large hotels: a multiple case study. Structural survey, 24(1), 41-64.
- Hassanien, A. (2007). An investigation of hotel property renovation: The external parties' view. Property management, 25(3), 209-224.
- Hassanien, A. & Baum, T. (2002). Hotel innovation through property renovation. International Journal of Hospitality & Tourism Administration, 3(4), 5-24.
- Hassanien, A. & Losekoot, E. (2002). The application of facilities management expertise to the hotel renovation process. Facilities, 20(7/8), 230-238.
- Hotel Association of Türkiye. (2023). TUROB Turkey General Statistics. Access Address (01.07.2023): https://www.turob.com/tr/bilgi-merkezi/istatistikler/2023/show/1116/mart-2023-yatirim-tesvik-bulteni
- Hotels.com. (2023). Grand Isias Hotel, Adıyaman. Access Address (01.04.2023): https://tr.hotels.com/ho2090877536/isias-otel-adiyaman-ad-yaman-turkiye/
- IFMA. (2023). What is facility management? Access Address (02.12.2023): https://www.ifma.org/about/what-is- f.m/
- Jefferies, E. J. (2000). A preliminary investigation into facilities management in hotels. (unpublished dissertation), University of Strathclyde, Glasgow.
- Lawson, F. R. (1995). Hotels and resorts: planning, design and refurbishment. Butterworth-Heinemann Ltd.
- Lynn, W. & Seldon, J. (1993). Like new but how?. Lodging, June, 54-7.
- MacDonald, J. (1995). A new look: A new tomorrow. Hotel & Motel Management, 10(6), 30-31.
- Mayring, P. (1996). Nitel Sosyal Araştırmaya Giriş (3. Baskı). A. Gümüş, (Çev.). Adana: Baki Kitapevi.
- Merriam, S. B. (1988). Case study research in education: A qualitative approach. Jossey-Bass.
- Narin, O. (2023). Industry actors discuss the transformation in tourism; Tourism Guncel, (30.11.2023). Access Address (10.12.2023):https://www.turizmguncel.com/haber/sektorun-aktorleri-turizmdeki-donusumu-tartisiyor
- Nehmer, J. C. (1991). The art of hotel renovation. Lodging Hospitality, 47(8), 22-4.
- News Kıbrıs International. (2023). Sivil Savunma Teşkilatı Başkanlığı’ndan açıklama. (08.02.2023) Access Address (01.04.2023): https://newskibris.com/sivil-savunma-teskilati-baskanligindan-aciklama/
- Paneri, M. R. & Wolff, H. J. (1994). Why should I renovate?. Lodging Hospitality, 50(12), 14-19.
- Penner, R. H., Adams, L., & Rutes, W. (2013). Hotel design, planning and development. Routledge.
- Ransley, J., & Ingram, H. (2001). What is “good” hotel design?. Facilities, 19(1/2), 79-87.
- Ruttes, W., Penner, R. H. & Adams, L. (2001). Hotel Design: Planning and Development,
- Butterworth – Heinmann, Oxford: Architectural Press.
- Stipanuk D. M. & Roffmann, H. (1996). Hospitality facilities management and design. Orlando, USA: Educational Institute of the American Hotel and Motel Association.
- Sullivan, D. (1994). On renovation and the bottom line. Lodging Hospitality, 50 (12), 29-30
- TBDY -Turkish Building Earthquake Regulation - (2018, 18.03). Official Gazette (Number: 30364) A:1. Ankara. Access Address (01.04.2023): https://www.mevzuat.gov.tr/mevzuat?MevzuatNo=24468&MevzuatTur=7&MevzuatTertip=5 https://www.resmigazete.gov.tr/eskiler/2018/03/20180318M1-2-1.pdf
- TDK. (2023). Türk Dil Kurumu: Renovasyon https://sozluk.gov.tr/
- TMMOB. (2023). Mimarlar Odası 6 subat 2023 depremi Tespit ve Değerlendirme Raporu (23.02.2023) http://www.tmmob.org.tr/sites/default/files/mo06022023depremtespit.pdf
- Tourism Guncel. (2023). Access Address (15.04.2023): https://www.turizmguncel.com/haber/60tan-fazla- kisiye-mezar-olan-isias-hotel-neden-yikildi
- Trivago. (2023). Grand Isias Hotel, Adıyaman. Access Address (01.04.2023): https://www.trivago.com.tr/tr/oar/isias-hotel-ad%C4%B1yaman?search=100-1324436
- Turkish Ministry of Culture and Tourism. (2023). TC. Kültür ve Turizm Bakanlığı Yatırım ve İşletmeler Genel Müdürlüğü, Turizm Yatırım ve İşletme (Bakanlık) Belgeli Tesis İstatistikleri. Access Address (01.07.2023): https://yigm.ktb.gov.tr/TR-201136/turizm-yatirim-ve-isletme-bakanlik-belgeli- tesis-istatistikleri.html
- Watkins, E. (1995). ``Don't just sit there... renovate!''. Lodging Hospitality, 51(4), 18-27.
- West, A. & Hughes, J. (1991). An evaluation of hotel design practice. The Service Industries Journal, 11 (3), 326- 380
- Yin, R. K. (2003). Case Study Research Design and Methods (3. Ed). London: Sage Publications.
There are 51 citations in total.
Details
| Primary Language | English |
|---|---|
| Subjects | Building Construction Management and Project Planning |
| Journal Section | Research Articles |
| Authors | |
| Early Pub Date | February 6, 2024 |
| Publication Date | February 6, 2024 |
| Submission Date | August 30, 2023 |
| Published in Issue | Year 2024 Volume: 9 Issue: Special Issue |
